FAQ

Q: How do I maintain and clean the panels?

A:Maintenance is very simple. Normally, occasional rinsing with water is sufficient to remove dust and dirt. For tougher stains, a mild detergent and soft cloth can be used. The high-hardness, anti-oxidation surface resists staining and is easy to clean.

Q: Is the 16mm polyurethane sandwich panel suitable for Chile’s southern cold climate?

A: Yes, it is. With a thermal conductivity of ≤0.024W/(m·K), the 16mm thickness effectively retains heat, meeting the insulation needs of regions with temperatures as low as -10℃. It has been tested and applied in southern Chilean areas, maintaining stable performance even in harsh winters.

Q: Do the wood grain, grooved, and Great Wall panel patterns require special maintenance?

A: No special maintenance is needed. All panels feature a UV-resistant and corrosion-proof coating. Simply clean the surface with water and a soft brush occasionally to remove dust or debris—no repainting or refinishing is required for 20+ years.

Q: Can I get a free sample before placing a bulk order?

A:Yes, we provide free sample panels so you can verify the quality, color, and texture. You only need to pay the shipping cost.

Q: What is the lead time for production and shipping?

A:For standard colors/patterns, the lead time is typically 10-15 days after order confirmation. For custom designs, it may take 15-20 days. We will provide a precise schedule based on your order quantity and requirements.

Q: Are your panels fire-resistant?

A:Yes, our polyurethane core is self-extinguishing and meets relevant international fire safety standards (e.g., B1 grade). Specific test reports can be provided upon request.

Q: Do you provide installation guides or support?

A:Yes, we provide detailed PDF installation guides and video tutorials. Our technical team is also available for online support if you have specific questions during installation.

Q: What is the minimum order quantity (MOQ)?

A:The MOQ for the 16mm thick panels is 1,500㎡, which is optimized for a 20ft container. We can also accommodate larger orders, with a 40ft container holding approximately 3,500㎡.

Q: Can I mix different colors/patterns in one container?

A:Absolutely. You can mix different colors and patterns in a single container to meet your 1,500㎡ MOQ, allowing for greater design flexibility.

Q: What payment terms do you accept?

A:We commonly accept T/T (Telegraphic Transfer) and L/C (Letter of Credit). For established relationships, other terms can be discussed.

Q: What’s the address of our company?

A: No. 98, Environmental Protection Science and Technology Industrial Park, Diaozhen Street, Zhangqiu District, Jinan City, Shandong Province。Welcome to visit our factory。